Oegg Privacy Policy

At Oegg, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, mobile applications, and services (collectively referred to as the “Services”). It also outlines your rights regarding your personal data and the choices available to you.

1. Information We Collect
We collect the following types of personal information to provide and enhance our Services:

1.Personal Identification Information: This includes your name, phone number, mailing address, and other contact details when you create an account, place an order, or subscribe to our newsletters.
2.Payment Information: Payment details, including credit card information, billing address, and transaction history, are securely processed by third-party payment providers. We do not store complete payment information.
3.Usage Data: Information such as your IP address, browser type, device details, and pages visited, collected through cookies and similar technologies.
4.Location Data: With your consent, we may collect your device’s location to provide location-based services, such as delivery areas or nearby store locations.

2. How We Use Your Information
The personal information we collect is used for the following purposes:

1.Order Processing: To fulfill and deliver your orders, process payments, and provide customer support.
2.Service Improvement: To analyze feedback and usage data for optimizing our features and enhancing the user experience.
3.Marketing Communications: With your consent, to send promotional messages, special offers, and newsletters. You can opt out at any time using the instructions provided in the emails.
4.Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Data Sharing
We do not sell or rent your personal information to third parties. However, we may share your data with the following:

1.Service Providers: Trusted third-party partners, such as payment processors, delivery services, and IT support providers, who need the data to perform their services. These partners are bound by confidentiality agreements and must comply with our privacy policies.
2.Legal Authorities: When required by law or to comply with valid legal requests from government entities.

4. Data Storage and Security

Data Retention Period:
1.Account data will be retained for one year after account deactivation for potential restoration.
2.Order data will be retained for three years post-transaction for after-sales support.
3.Cookies and usage data retention will adhere to technical and legal requirements.

Security Measures:
1.We use encryption protocols (such as TLS) to protect data during transmission.
2.Sensitive information is stored on secure servers with restricted access.
3.Regular security audits and updates ensure the ongoing safety of your data.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our Services:

Types of Cookies:
1.Essential Cookies: Required for core functionalities, such as account login.
2.Performance Cookies: Collect anonymous data to analyze website performance.
3.Advertising Cookies: Deliver targeted advertisements based on user preferences.

Managing Cookies: You can control or disable cookies through your browser settings or our cookie management tool. Note that disabling cookies may limit certain features of the Services.

6. Your Rights
You have the following rights regarding your personal information:

1.Access and Correction: Request access to or corrections of your personal data.
2.Deletion: Request deletion of your personal information, subject to any legal obligations requiring retention.
3.Opt-Out of Marketing: Unsubscribe from marketing communications by following the instructions in our emails.
4.Data Portability: Request a copy of your data in a structured, machine-readable format to transfer it to another service provider.

To exercise these rights, please contact us via the details provided below. We will respond within 30 days.

7. International Data Transfers
If your personal data is transferred to another country, we will ensure compliance with applicable privacy regulations (such as GDPR) and implement necessary safeguards to protect your information.

8. Third-Party Links
Our Services may include links to third-party websites or social media platforms. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. Please review their privacy policies before sharing personal data.

9. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we discover such information, we will take steps to delete it promptly. Parents or guardians may contact us to ensure the data is removed.

10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or the Services we provide. In the event of significant changes, we will notify you via email or through our website.

11. Contact Us
If you have any questions or concerns regarding this Privacy Policy,
please reach out to us at:
Phone/WhatsApp: 1 – (626) 886-8686
Email: pm@oegg.com / export@oegg.com